AI chat integration for local service businesses
Your competitors are losing clients too. Make sure those clients find you.
Black Diamond deploys a Claude-powered AI assistant on your website that answers questions, captures leads, and books consultations at 2 AM on a Sunday, just as well as 9 AM on a Tuesday.
One line of code. No apps. No new software. Deployed in 48 hours.
The numbers
You don't have a marketing problem. You have a response problem.
Local service businesses: plumbers, electricians, roofers, HVAC techs, all win or lose jobs in the first five minutes of contact. A homeowner with a burst pipe at 9 PM isn't going to wait until morning. They're going to call the next company on the list.
How it works
One line of code. A fully branded AI assistant on every page of your site.
There's no app to install, no software to learn, and no IT department required. Black Diamond handles the configuration, infrastructure, and ongoing management.
That's it. Your AI assistant appears as a branded chat bubble on every page of your site. It will be answering questions, capturing lead information, and booking consultations around the clock.
BluePipe Plumbing
"Hi! I'm the BluePipe Plumbing assistant. Got a leak, clog, or need a quote? I'm here to help 24/7."
Sparky's Electrical
"Hi! I'm Sparky's assistant. Need a quote on an outlet, panel upgrade, EV charger, or anything else? Ask away!"
Nailed It Roofing
"Welcome to Nailed It Roofing. Need a repair, replacement, or storm damage estimate? I can help with pricing and scheduling."
Your assistant, your data
This isn't a generic chatbot. Everything is specific to your business.
Every client gets a configuration that is 100% their own, not shared with anyone else on the platform. Your bot only works on your website, knows your services and prices, and speaks in your voice.
Your bot only works on your website. It can't be stolen or misused elsewhere.
Your bot knows your services, your prices, your territory, and your tone.
Your conversations are yours. They are isolated from every other client on the platform.
Choose the AI capability level that fits your needs and budget.
The bot introduces itself as your assistant, not a generic widget.
The business case
One job pays for years of service.
For a roofing company getting 200 visitors a month, even the most conservative estimate produces meaningful revenue from leads that would otherwise have called a competitor.
| Metric | Conservative | Likely |
|---|---|---|
| Monthly website visitors | 200 | 500 |
| Visitors who would chat | 5% | 8% |
| Chats per month | 10 | 40 |
| Leads converted to jobs | 20% | 30% |
| Jobs captured per month | 2 | 12 |
| Average job value (roofing) | $5,000 | $8,000 |
| Revenue captured per month | $10,000 | $96,000 |
For plumbers
Average emergency call is $350–$700. Five after-hours leads per month = $1,750–$3,500 in revenue that wasn't there before.
For electricians
Average service call is $200–$400. The assistant works while you're on a job, keeping the next customer engaged until you can call back.
For HVAC
Emergency calls spike during heat waves and cold snaps — exactly when you can't answer your phone. The assistant captures leads while you're buried.
What's included
Setup to live in 48 hours. Ongoing management handled.
Getting your assistant live
- Business intake and system prompt design
- Brand voice configuration
- Integration onto your existing website
- Testing across device types
Managed so you don't have to
- Cloudflare infrastructure management
- Anthropic API access and billing
- System prompt updates as your services change
- Monitoring and uptime
Powered by Anthropic Claude
Not a decision tree. An AI that understands what your customers are actually saying.
Most chatbots are decision trees: click a button, get a pre-written answer. They break the moment a customer asks something unexpected. Claude handles natural language. Customers type exactly what they're thinking, and the assistant responds intelligently.
Understands context
Maintains full conversation context across follow-up questions, just like talking to a knowledgeable person.
Stays on topic
Configured specifically for your business. It won't go off script or say things you haven't approved.
Scales without limits
Serves one customer or one thousand simultaneously. No degradation during storm season or heat waves.
Anthropic — backed by Google and Amazon with over $7.3 billion in total investment, is one of the world's leading AI companies. Claude consistently ranks among the top-performing AI systems on independent benchmarks. When your business is represented by an AI assistant, you want the best AI behind it.
Infrastructure
Built on Cloudflare Workers, the same global edge infrastructure protecting millions of websites.
300+ global locations
Your customers get sub-100ms responses regardless of where they are. Whether they're in your city or across the country.
No servers to manage
Zero maintenance, zero downtime windows, no hosting decisions. The infrastructure runs itself.
Domain-locked security
Your bot only operates on your site. It can't be embedded elsewhere or misused by competitors.
Handles traffic spikes
Whether you get 5 chats a day or 500 during a storm, the system scales automatically.
Get started
Live in 48 hours. Three steps.
Discovery call
15 minutes. I learn your services, territory, pricing, and the questions customers ask most.
We configure and deploy
Black Diamond builds and tests your assistant. Typically within 48 hours of the call.
One line goes live
You, your web host, or I add one script tag. Your assistant starts answering customers immediately.
Book your discovery call
Tell me your business. I'll call you within 24 hours.
Leave your info below. No scripts, no sales funnel. Just a conversation about whether this fits your business.
Check your email too. I may send a quick note before we talk.
Also considering AI security testing for an existing system? See AI Security instead